Parts and Service Coordinator

Point Cook VIC, Australia

  • Thrive in a diverse role, coordinating parts & services in a customer-focused environment
  • Utilise your skills & commitment to safety in Australia's longest-serving forestry equipment compan
  • Point Cook location

Randalls Equipment, stands as the longest-serving forestry equipment company in Australia. Guided by a "Customer First Philosophy," we take pride in manufacturing Randalls log grapples and offering unparalleled support for leading brands such as PONSSE, SANY, SP Maskiner, Indexator, and Clark machines and accessories.

With facilities in Point Cook, Launceston, and Mount Gambier, our family-oriented company places a strong emphasis on the safety, wellbeing, and community commitment of our employees.

About the Role:

We are seeking a dynamic individual to join our team in the newly created position of Parts and Service Coordinator in Point Cook.

As the linchpin between the Parts and Customer Service Departments, this role demands a high degree of flexibility. As a Monday to Friday role, you will navigate seamlessly between the office, parts warehouse, and workshop, contributing to the efficient delivery of goods and services to both internal and external customers. Duties include:

  • Manage the ordering, receipt, selling, and dispatch of spare parts
  • Ensure all assigned work complies with quality and safety requirements
  • Maintain accurate and timely administrative records of work undertaken
  • Execute material handling tasks and contribute to warehouse maintenance
  • Support stocktakes and inventory control programs
  • Coordinate customer service bookings
  • Manage telephone inquiries and deputize for the Parts Manager during absences
  • Assist in completing Supplier warranty documentation and field service campaigns
  • Provide general administrative and technical assistance for Parts and Customer Service Managers

If you thrive in a diverse and ever-changing environment, this role is tailor-made for you.

Skills and Experience required

  • Understanding of Supply Chain functions, processes, and procedures
  • Trade Qualification or relevant experience in Supply Chain & Logistics or a similar field (preferred)
  • Technical competence to interpret customer requirements and understand technical manuals
  • Previous experience in the heavy equipment industry is highly desirable
  • Commitment to following standard work practices
  • Ability to produce high-quality outcomes and continuously improve personal work
  • Demonstrated ability to work independently without supervision
  • Prior experience in sales support or customer service roles is an advantage

On offer is a competitive salary, a monthly Rostered Day Off (RDO) and an extremely friendly and supportive work environment where we value hands on collaboration.

If you are a motivated individual with a passion for excellence, we invite you to join Randalls Equipment and contribute to our legacy of exceptional customer support. We are looking at filling this role asap, so if you feel you meet the above requirements, have the prior experience to be successful in this role and love the sound of working with us, please apply immediately.

Type: Permanent

Category: Trades & Services

Reference ID: BS000002

Date Posted: 15/11/2023