Operations Analyst

Melbourne VIC, Australia

  • Start up culture
  • Bonus and incentives
  • Melbourne CBD (and remote)
  • Supportive and collaborative team environment
  • Work for a growing brand in the Australian energy market
  • Full-time permanent position


About Ovo Energy

In 2009 OVO Launched in the UK, focussing on great service, affordable pricing and access to more renewable energy. They’re now the largest independent retailer in the UK supplying energy from renewable sources to over 5 million households.

They launched here in Australia in late 2019, and now retail energy to customers throughout NSW, QLD, SA and VIC. OVO are focussed on a cheaper, greener, simpler approach and pride themselves on excellent customer service.


About the Role

As an Operations Analyst, you’ll be a part of our close-knit Operations team and will be responsible for assisting the team in operational functions such as billing, transfers and service order requests.

As OVO is a start-up, you’ll also need to be able to adapt and take on new challenges that you might ordinarily consider outside of your area of expertise. If you’re driven to succeed, have a desire to provide exceptional service and want to work for a company you’d be proud to tell your friends about, this is the perfect opportunity for you.


What will I be doing?

  • Prioritise customer connections and respond to email enquiries in a timely manner;
  • Liaise with external stakeholders for transfers, service orders and metering queries;
  • Send out timely communications to customers impacted by metering and tariff changes;
  • Manage exceptions and ticket creations for operational tasks;
  • Allocate and action incoming communications/emails from internal and external stakeholders;
  • Ensure customer’s accounts are set up correctly in order to generate statements;
  • Ensure high data accuracy;
  • Assisting in customer billing exceptions


Ideally you will have:

  • Demonstrable knowledge of business-to-business billing and market transaction processes;
  • Experience of working in electricity and gas markets, in the eastern states of Australia;
  • Knowledge of Service Orders and Transfer related processes;
  • Excellent technical skills particularly around network tariff application;
  • Proficient in MSATS, Google sheets and Excel;
  • Experience in resolving difficult complaints which includes managing conflict;
  • The ability to create a rapport with customers and internal stakeholders as well as prior evidence of having provided excellent customer service;
  • The ability to work well as part of a team and develop strong working relationships


If you’d like to be a part of this growing team, will enjoy working closely with other areas of the business to ensure optimal customer experience, automation and operational efficiency are at the heart of all we do, then apply now, we’d love to have a chat with you about this opportunity.

Type: Permanent

Category: Resources & Energy

Reference ID: C@000095

Date Posted: 05/07/2022