• Work vehicle provided
• Great team culture, regular team events
• Point Cook location

Randalls Equipment stands as the longest-serving forestry equipment company in Australia. Guided by a "Customer First Philosophy," we take pride in manufacturing Randalls log grapples and offering unparalleled support for leading brands such as PONSSE, SANY, SP Maskiner, Indexator, and Clark machines and accessories.

With facilities in Point Cook, Launceston, and Mount Gambier, our family-oriented company places a strong emphasis on the safety, wellbeing, and community commitment of our employees.

About the Role:

We are seeking a dynamic individual to join our team in the position of a Field Service Technician in Point Cook.

As the Field Service Technician, you will be the face of the Randalls brand; you will be part of a team that is responsible for ensuring a seamless customer experience.  Duties include:

• Foster a robust safety and environmental performance culture across all daily operations.
• Proactively engage with customers to understand their needs and preferences, striving to deliver unparalleled service.
• Utilize market intelligence to tailor solutions that meet specific customer requirements effectively.
• Support the Customer Service Manager by promptly addressing reasonable requests.
• Adhere consistently to organisational policies and procedures while actively contributing to the overall management of the business at Randalls.
• On the road and travelling to visit clients, some overnight travel is required when visiting regional clients.
• Provide training and technical support to clients onsite or via the telephone.

Skills and Experience required:

• Experienced Diesel Mechanic, Diesel Fitter or Heavy Plant Mechanic/Fitter with hydraulic and electrical system experience is essential.
• Successful record of identifying customer needs, developing strategies, and providing quality customer service.
• Technical competence in interpreting customer requirements & practical troubleshooting ability.
• Previous experience in the heavy equipment industry is highly desirable.
• Demonstrated ability to work independently without supervision.
• Excellent verbal & written communication skills.

On offer is a competitive salary, a monthly Rostered Day Off (RDO) and an extremely friendly and supportive work environment where we value hands-on collaboration.

If you are a motivated individual with a passion for excellence, we invite you to join Randalls Equipment and contribute to our legacy of exceptional customer support. We are looking at filling this role ASAP, so if you feel you meet the above requirements, have the prior experience to be successful in this role and love the sound of working with us, please apply immediately.